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If your question is not listed below, contact us at support@allin200.com.

If your question is related to an order you placed on our website, please provide your order number.

My Account

No, you don't have to create an account to order, as you can order as a guest at the checkout.

Nevertheless, if you create an account you will have the benefit to view all your orders.

To sign in navigate to the login page. You can sign in with your personal email or your Facebook or Google account.

To create an account, navigate to the registration page. You can register with your personal email or with your Facebook or Google account.

If you want to delete your account please contact us at support@allin200.com.

When deleting your account all your orders will be deleted too.

Personal Information

Unfortunately, you can't change your personal information by yourself. If you want to change it please contact us at support@allin200.com.

Addresses

You can modify your addresses on your addresses page.

To reset your password, navigate to the login page and click on Forgot your password?

Then enter your email address and click on submit. Afterwards you will receive an email to reset your password.

Payments

We support the following payment methods:

Prepayment

You can transfer the amount of an order with a bank transfer. When making a bank transfer please always provide your order number as a reference (reason for payment) to identify your payment. Use the following information:

 

Account Holder: ALLIN200 GmbH

Account Number: 1783622-41

IBAN: CH47 0483 5178 3622 4100 0

BIC/SWIFT: CRESCHZZ80A

Bank: Credit Suisse

Reason for payment: your order number

 

Credit Cards

We support Visa, Mastercard and American Express as credit cards.

Apple Pay

We support Apple Pay for an accelerated checkout experience.

PayPal

We also support PayPal for an accelerated checkout experience.

 

Additional Information:

All payments will be processed in CHF.

Shipping

We currently ship to the following countries:

Switzerland

Liechtenstein

Germany

Austria

France

Italy

The costs of the delivery options to the individual countries can be found in the shipping costs table.

Note: If you choose a Bank Transfer as your payment method then the order will be fulfilled and shipped as soon as we have identified your payment.

Any customs or import duties are charged once the package reaches its destination country. These charges must be paid by the recipient of the package. 

Unfortunately, we have no control over these charges, and can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. To ensure there aren’t any surprise charges upon arrival to your country, you can contact your local customs office for current charges before you order.

Orders

You can enter a discount code on the checkout page.

A discount code cannot be applied after completing an order.

I have an account

You can view your orders by navigating to your account page. Your orders will be listed under the section Your Orders.

Ordered as a Guest

Unfortunately, you can't view your orders if you ordered as a guest.

If your order has not been fulfilled yet, you can cancel it.

To cancel an order contact us at support@allin200.com, please provide your order number so we can identify your order easily.

If you have provided the wrong address in your purchase and the order has not been fulfilled yet, please contact us at support@allin200.com and provide your order number so we can identify your order easily.

After finalizing your payment, you will receive a confirmation email stating your order number and a summary of your order details.

In case you didn't receive this email within 4 hours, please contact us at support@allin200.com to ensure order validity. 

I have an account

To check your order status navigate to your account page and select your order in the section Your Orders.

Ordered as a Guest

Unfortunately, you can't check your order status if you have ordered as a guest.

We make mistakes too! Please excuse us if that happens.

Please contact us within 14 days after you have received the items at support@allin200.com with the following information:

- The item missing

- Your order number

If you received a defective item, please contact us within 14 days after you have received the items at support@allin200.com with the following information:

- Your order number

- Which item is damaged

- A description of the defect

- Clear photo of the defect

Returns & Refunds

You can return your items if it's within 14 days after you have received them and all items must have their original tags attached and must be unworn and unwashed.

Please visit the returns page for further assistance.

If the items you return comply with the returns policy, you can follow the instructions on the returns page to return your items and get a full refund.

The refund will be processed within 10 business days after we have received the items.

You can view our policy at the returns policy page.

If you followed all the instructions on the returns page and your items comply with the returns policy, your refund will be processed within 10 business days after we have received the items.

As an online retailer, our prices will occasionally change depending on demand, stock and upcoming sales without prior warning. This being the case, we are not able to refund the difference.

Yes, you will be responsible for paying all shipping costs of the return.

We currently do not support free returns.

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